Right of Withdrawal

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party on your behalf, takes physical possession of the goods.

How to Return

To exercise your right of withdrawal, please notify us by email at info@dandelionsphere.com before the 14-day period expires. Please include your order number and a brief description of the item you wish to return.

Conditions

Items must be returned in their original, undamaged condition and in their original packaging. We reserve the right to deduct from your refund any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature and characteristics of the piece.

Return Shipping

The direct cost of returning the goods is borne by you. We strongly recommend using a tracked service. Return address: TARAXACUM ORBIS, Prinsengracht 266, 1016 HH Amsterdam, Netherlands.

Refunds

We will process your refund within 14 days of receiving the returned goods. Refunds are issued to the original payment method. The original shipping cost will be included in your refund for standard orders.